How to

How do I buy something from Avansa?

If you’re not sure what you want, Avansa Online offers a few starting points to help you decide. From our Home Page, explore our various product categories.If you know what you’re looking for, you can use our handy Quick Search feature, always located in the top section of each page of our site. Search by product name or any keyword, alternatively simply search all products. It doesn’t matter which part of the site you are in – you can search all the categories from the search box at the top.Should your search query produce no results, first check that all the spelling is correct. Otherwise try simplifying your search as much as possible.Once you have made a decision or should you require some assistance please contact our sales hotline for further assistance or to process your order – 087 095 3333.

How do I place an Order?

Please contact our sales hotline for further assistance or to process your order – 087 095 3333. Alternatively please email sales@avansa.co.za for quotes, invoices, brochures or catalogue.

You will then be asked for the following information:

first name

last name

company name

VAT number

delivery address

email address

contact number

What do I do if I forgot my password?

Go to: ‘Lost Password’ on the ‘Login’ page and enter the email address your account was registered with, and your password will automatically be emailed to that address.

My delivery address has changed. How do I update this on my current account?

Login with your existing address and user password,

Go to My Account > click Edit My Address under the Sub Menu

Change your old delivery address to your new one and save your changes.

Returns

Can I return an item and get a refund?

For our returns/refunds policy, please click here.

Payments

What are my payment options?

Credit Card:

At our CT head office we accept the following credit cards: Mastercard, VISA, American Express, PayPal, Diners Club and Discovery.

Electronic Funds Transfer (EFT):

Should you want to make a transfer to our account. Your order will not be processed until the relevant funds appear in our bank account.

Our Banks details:

Bank: FNB Claremont

Branch Code: 200109

Account No.: 62288628616

Please use your invoice/quote number as reference.

Shipping and Tracking

Shipping/Delivery time & costs?

Inside South Africa

Delivery will take place +/- 3 working days from the time payment is made. It will take 2-4 weeks if not in stock at our warehouse but available from supplier.

Delivery will be charged according to size and weight of package as well as geographical location.

 

 

Outside South Africa

Delivery will take place dependent on the area to be couriered to. Delivery costs will also be dependent on the area to be couriered to.

How do I track my order online?

Orders can be tracked with a Waybill Number given to you by Avansa alternatively please contact our sales hotline for further assistance – 087 095 3333.

General

Are you BEE certified?

Yes, we are. We are a level three contributor.

Click here to view our BEE certificate